Personal information we handle
We collect personal information that is needed for sales, service and administration. This may include a name, company name, contact details, delivery and site addresses, billing details, job notes and correspondence relating to machine installation, commissioning, training, preventive servicing, fault finding, parts supply and site callouts.
In some cases we may also record technical information linked to a machine or service visit, such as weld type, tooling settings, seam checks, roller condition, electrode condition and the work carried out. We only collect what is necessary for the task at hand.
- Contact and account details
- Site and delivery addresses
- Service, training and support records
- Communication history and enquiry details
How we use information in day to day work
Personal information is used to respond to enquiries, prepare quotations, schedule site work, manage service plans and support the supply of parts and tooling. It also helps us keep accurate records for installation, commissioning, operator training, seam testing and preventive servicing across Germiston, Johannesburg, Pretoria, Durban, Cape Town and Bloemfontein.
We may use information to manage compliance, invoicing, internal record keeping and follow up on faults or maintenance matters. Any use must be linked to a lawful purpose and handled in a manner that is relevant to the service requested.
- Providing the requested service or support
- Managing quotations, orders and job records
- Coordinating installation and service visits
- Maintaining internal administrative records
When information is shared
We do not sell personal information. Information may be shared where it is needed to complete a service, deliver parts, arrange installation access or coordinate support between Germiston and other service areas such as Boksburg and Benoni. Information may also be shared with trusted service providers who assist with administration, record keeping or communication systems.
Where disclosure is required by law, court order or a lawful request from an authority, we will comply as required. Any third party that receives personal information must handle it with proper care and only for the agreed purpose.
- Service and support coordination
- Parts handling and delivery arrangements
- Administrative and technical support services
- Legal or regulatory disclosure where required
Storage, security and retention
Personal information is kept in records guarded against unauthorised access as far as reasonably possible. Access is restricted to staff and service partners who need the details for their work. This covers office administration, sales, service, training and parts support.
We keep records for as long as needed for the purpose collected or as required by law, contract or sound business practice. When information is no longer needed it is deleted or archived in a manner that reduces the risk of misuse. Hard copy records are kept secure and handled carefully during service work and site administration.
- Restricted access to records
- Secure handling of paper and electronic files
- Retention aligned to lawful and business needs
- Safe disposal or archiving when no longer required
Your rights under POPIA
You have rights relating to your personal information, including the right to ask what information we hold, request correction of inaccurate details and object to certain processing where permitted by law. You may also request deletion or restriction where a lawful basis allows it.
To exercise these rights, send your request through the enquiry form on our contact page. We may need to confirm your identity before acting, especially where the information relates to service history, billing or machine records.
- Access to personal information held about you
- Correction of inaccurate or outdated details
- Request for deletion or restriction where lawful
- Objection to certain processing activities
Cookies, website records and contact form submissions
Website records and cookies may be used to help the site function, measure general usage and manage incoming enquiries. Information submitted through the enquiry form on our contact page is used for administration, follow up and service coordination. This may include details about a machine, a fault, a site callout or a request for parts or training.
We do not use contact submissions for unrelated purposes. If you share information about your production setup, seam requirements, hems, keder work or eyelet work, we will use it only to deal with that request and related support.
- Basic site functionality and usage records
- Enquiry handling and admin follow up
- Service and support related communication
- Limited use tied to the reason for contact